Terms and Conditions

1. Scope and Application

These Terms and Conditions govern the sale of tickets by HOW TICKETS, with registered office at 47 Cantersteen, 1000 Brussels, Belgium. By using the website uk.howtickets.com, you accept these Terms and Conditions without reservation.

2. Products and Services

2.1 Description of Tickets Sold

HOW TICKETS offers tickets for sale for concerts, sporting events and shows in the United Kingdom and Europe.

2.2 E-ticket Characteristics

Tickets are delivered electronically (e-tickets) and include a unique QR code.

2.3 Availability and Order Limits

Tickets are offered subject to availability. HOW TICKETS reserves the right to limit the number of tickets per order.

3. Orders

3.1 Order Process

Orders are made exclusively online at uk.howtickets.com. The customer selects the desired tickets, provides their details and proceeds to secure payment.

3.2 Order Validation

The order is validated once payment has been made and confirmed by our payment system.

3.3 Email Confirmation

An order confirmation is sent by email to the address provided by the customer.

4. Prices and Payment

4.1 Prices in GBP

Ticket prices are displayed in British Pounds (GBP), inclusive of all applicable taxes.

4.2 Accepted Payment Methods

Payment is made by credit/debit card via the secure payment provider Stripe.

4.3 Payment Security

HOW TICKETS uses state-of-the-art technology to secure transactions made on its website.

4.4 Invoicing

An invoice is issued and sent by email after order validation.

5. Ticket Delivery

5.1 Email Delivery

E-tickets are sent by email to the address provided by the customer.

5.2 Delivery Times

Tickets are delivered 7 days before the event.

5.3 Ticket Format

Tickets are provided in PDF format and include a unique QR code.

6. Right of Withdrawal

In accordance with the Consumer Contracts Regulations 2013, the right of withdrawal does not apply to tickets for leisure events where a specific date or period is provided. No refund is possible except in the event of cancellation of the event by the organiser.

7. Guarantees

7.1 Ticket Authenticity

HOW TICKETS guarantees 100% authenticity of tickets sold.

7.2 Adjacent Seats

For multiple orders, adjacent seats are guaranteed.

7.3 Recourse in Case of Problems

In case of problems, the customer is invited to contact customer service to find a solution.

8. Event Cancellation and Postponement

8.1 Refund in Case of Cancellation

In case of cancellation by the organiser, tickets will be fully refunded.

8.2 Validity in Case of Postponement

In case of postponement, tickets remain valid for the new date.

9. Cancellation Insurance

A cancellation insurance option is available at purchase. Insurance terms are specified during the order process.

10. Liability

10.1 Limitation of Liability

HOW TICKETS shall not be liable for indirect damages resulting from the purchase of tickets.

10.2 Force Majeure

HOW TICKETS cannot be held responsible in case of force majeure affecting the performance of its obligations.

11. Complaints and Customer Service

11.1 Complaints Procedure

Complaints should be sent by email to contact@howtickets.com.

11.2 Response Times

HOW TICKETS commits to responding to complaints within 5 business days.

11.3 Contact Details

For any questions, customer service can be reached at +44 20 1234 5678.

12. Intellectual Property

The website uk.howtickets.com and its content are protected by intellectual property rights. Any reproduction is prohibited without prior authorisation.

13. Personal Data

For more information on the processing of your personal data, please see our privacy policy.

14. Applicable Law and Disputes

14.1 English Law

These Terms and Conditions are governed by English law.

14.2 Alternative Dispute Resolution

In case of dispute, the customer may use alternative dispute resolution services.

14.3 Competent Jurisdiction

Any dispute shall be subject to the exclusive jurisdiction of the English courts.